Payment Methods
- Credit Card: One-time online credit card payment.
- ATM Payment: Transfer to the designated account via physical/online ATM or internet banking.
- Convenience Store Pickup and Payment: Payment and pickup available at 7-11 convenience stores.
Shipping Methods
- A shipping fee of NT$100 will be charged per order. Free shipping is available for orders totaling NT$2,000 or more.
Return and Exchange Policy
- If you need to return an item, please submit a return request within 5-7 days (including holidays) of receipt via "Member Area > Shopping Records > Select Order Number > Cancel Order".
- Online shoppers are entitled to a 7-day appreciation period (including holidays) starting from the day of receipt.
- Note: The appreciation period is not a trial period. Returned items must be in brand-new condition with complete packaging.
- For returns due to personal reasons, such as ordering errors or mismatched needs, customers must bear the shipping cost.
Refund Methods
- Credit Card: Refunds will be credited back to the original credit card used for payment.
- ATM Transfer: For ATM payments, please provide the correct account details during the return application. Refunds will be processed within 7-14 business days after the return is confirmed.
After-Sales Service
- The company reserves the right to modify, change, suspend, or terminate activities or orders. The company also reserves the final decision on whether to ship the order.
- For questions about the shopping process, payment methods, shipping, returns, or products, please contact us.
- Customer Service Phone: 04-23128100
- Service Hours: Monday to Friday (excluding public holidays), 10:00 AM - 5:00 PM
- Customer Service Email: tybt88@tomoyume.com
- Return Address: 9F-3, No. 910, Section 2, Taiwan Blvd, Xitun District, Taichung City, Taiwan
